DB Longboards Frequently Asked Questions

Why did my order fail to process?

  • Your credit card credentials are incorrect, verify the following:
    • card number 
    • expiration date
    • CVV (3 digit code on back of card)
    • Name
    • Bill to Address (the address on file with your credit card company)
  • Your credit card is past its credit limit
    • Check to see if you have available funds on your card
  • Browser or Internet Issue
    • If you are getting an order error try switching to a different browser like Chrome, Firefox, or Safari.
    • Be sure to check that you are still connected to the internet

Where is my order? I never received a tracking number?

  • If your order is placed on a between during the business week (Monday-Friday) before 11am it will ship same day. If your order is placed after 11am it will be shipped the next business day. 
  • Does your order require customization? Please allow one additional business day for orders placed through our board builder.
  • You will receive a confirmation email when your order is placed, and a shipping notification when your order packing label is printed. You should receive an additional email from the carrier (UPS or USPS) once your package reaches a fulfillment center (12-T-shirts after you receive our shipping notification). Your order status can be checked by signing into your account at www.dblongboards.com/users.
  • If you need help logging in or finding your order please contact us by clicking here.

What is your Return Policy?

  • We'll return any goods that are in new condition with tags attached. Purchasing party is responsible for return shipping. Original shipping charges will be deducted from refund. Refunds will be issued once goods are received in new condition with appropriately issued RMA # (Returned Merchandise Authorization)
  • The following orders are not eligible for returns or exchanges:
    • International Orders (any shipments outside the contiguous USA)
    • Customized items
    • Used items
    • Items without proof of purchase
    • Clearance items
    • Orders over 30 days old
    • 2nd or Blem Items
    • Purchases made with Gift Cards (store credit can be given though)

What is your Warranty Policy?

  • DB Longboards warrants that all goods are free of manufacturers defects for a period of 90 days from proof of purchase. Within 90 days of purchase we will repair or replace any items approved as "Defective" without charge. After 90 days we pledge to repair or replace any items approved as "Defective" for up to 12 months from original purchase date as long as the customer pays for the replacement freight (inbound and outbound).
  • Click here for detailed warranty information.

Do you ship to freight forwards?

  • Please note that your designated ship to address must be the address of the end user of the product. DB Longboards will not process any order which specifies an address of a freight forwarder, distribution center, warehouse, hotel, or airport. If you place an order to one of these locations your funds will be refunded and we will email and/or call you to let you know we can not ship to that location.

Where can I find more info about shipping?

What board is right for me? 

  • You can use our board buying guide to figure out what longboard is perfect for your size and riding style.
  • Click here to view the buying guide.

I love your brand how can I see more? 

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How can I get sponsored as a rider, get my event sponsored, or get free stickers?

  • Click here to find out how to get sponsored as a rider, get your event sponsored, or get free stickers