Where is my DB Longboards order?

First things first. Did you successfully checkout? You should have received an order confirmation email from us upon successful checkout. If you did not - there is a good chance you never completed your order OR you mistyped your email address when checking out. If you did receive a confirmation email successfully consider the following before contacting us:

  1. Have you given us enough time to process and ship your order? If you ordered after before 11am PST during the business week you should receive confirmation within 8 hours. If you placed your order after 11am you should receive confirmation in the next 24 hrs. If you placed your order after 11am on a Friday you will not receive shipping confirmation until the following Monday.
  2. Does your order require customization? Please allow 1-3 additional business days for orders placed through our board builder.
  3. Did our email get sent to your spam folder?

If you have verified the information above, please contact us immediately so we can get your order on it's way!